BabyLinkPre-release version: the current test candidate works with two phones on the same Wi-Fi only. Remote services and purchases described below are not enabled in it; saving short sound clips on the phone is available and off by default. Support is handled through the contact address at the end of this page.
Effective 1 September 2026
Support
For the fastest diagnosis, send the phone models, Android or iOS versions, BabyLink version and the exact status shown in Monitoring Health. Never send pairing codes, private keys or nursery audio.
Before monitoring
Put both phones on power for overnight use, allow microphone and notifications, remove battery restrictions and confirm both phones show the expected role.
Pairing problems
Keep both phones on the same Wi-Fi, leave BabyLink open, refresh nearby phones and create a new code if two minutes have passed. A code permits one attempt.
Live Audio problems
Check Monitoring Health, raise media volume, disconnect conflicting Bluetooth devices and verify that another app or phone call is not using the microphone. BabyLink continues trying to reconnect.
Alerts do not arrive
Confirm notifications are enabled on the Parent Phone and remote alerts are explicitly enabled when the phones are not on the same local connection. Audio is never attached to an alert.
Data and account requests
Use the in-app Privacy screen to delete local data. For server-side privacy, subscription or family-access questions, email the address below from the account context you can verify.